CUSTOMIZED DESIGN
We recognize that a spar is only functional when it works with your yacht's systems. At AMP, we offer customizable spars. Our in house team can guide you through the hardware selections and placement options or you can provide your custom specifications to us.
ENGINEERED PERFORMANCE
For us, building a spar is more than wrapping fibers around and around a mandrel. AMP engineers each spar by choosing specific materials and designing a laminate where each tow of carbon serves a specific purpose to provide strength and resist the compressive, bending and twisting loads that spars experience. This leads to a spar that is not only strong, but has stiffness where required and is still easy to tune.
PRECISION MANUFACTURING
AMP has been perfecting the build for many years. AMP's proprietary manufacturing processes create seamless marvels of strength. Depending on the specifications, a high pressure, heated autoclave or out of autoclave vacuum system is used to ensure the materials reach their ultimate design strength.
UNSURPASSED MATERIALS
We excel in carbon fiber manufacturing. Our use of pre-impregnated materials that already contain high quality epoxy resin systems at tailored resin contents, take that a step further. This is what allows AMP to deliver a uniform, properly bonded laminate with the perfect fiver to resin ration every time. The materials we choose are never the cheapest, but they are always the best.
At amp, our customers are a top priority and we take customer service seriously.
10 COMMANDMENTS OF CUSTOMER SERVICE
1. The customer is the most important person in the company.
2. The customer is not dependent on you -- you are dependent on the customer. You work for the customer.
3. The customer is not an interruption to your work. The customer is the purpose of your work.
4. The customer does you a favor by visiting or calling your business.
You are not doing them a favor by serving them.
5. The customer is as much a part of your business as anything else,
including inventory, employees and the facility.
6. The customer is not a cold statistic. The customer is a person with feelings and emotions,
just like you. Treat the customer better than you would want to be treated.
7. The customer is not someone to argue with or match wits with.
8. It is your job to satisfy the needs, wants and expectations of your customers and,
whenever possible, resolve their fears and/or complaints.
9. The customer deserves the most attentive, courteous and professional treatment you can provide.
10. The customer is the lifeblood of the business. Always remember, without customers you do not have a business.
Source: Beyond Customer Service, Richard F. Gerson Ph. D